Contact Hierarchy
Reach the Right Person, Every Time
STEP01
Level 1 Support
K. Rupa
Senior Technical Support Executive
First point of contact for all technical queries and general support requests.
STEP02
Level 2 Support
K. Pavan Kalyan
Senior Technical Support Executive
Escalated technical issues and advanced troubleshooting for complex problems.
STEP03
Level 3 Support
Kiran Sanaboina
General Manager – Technical Team
Critical issues requiring managerial intervention and strategic resolution.
STEP04
Level 4 Support
Madhu Kuppani
Chief Operating Officer – Retail Sales
Executive escalation for unresolved critical matters at the highest level.